1. DIRECT SUBMISSION

  • FRONT OFFICE / HELP DESK: Written complaints can be submitted directly at the municipal front office.
  • GRIEVANCE ADALAT: Public adalats conducted by the Chairperson or Municipal Secretary provide immediate resolutions.

2. ONLINE PORTALS

  • K-SMART: Citizens can register and track grievances online via the official K-SMART portal or mobile app.
  • CMO PORTAL: Complaints submitted through the Chief Minister’s Grievance Redressal Portal are directed to the municipality for action.

3. LSG OMBUDSMAN

  • Complaints regarding corruption, irregularities, or maladministration by municipal officials can be submitted to the Local Self Government Ombudsman.

4. LSGI TRIBUNAL

  • Appeals against administrative decisions—such as rejection of building permits or trade licenses—can be filed before the LSG Tribunal.

5. CITIZEN’S CHARTER

  • If services are not delivered within the stipulated timeframe, citizens can submit an appeal directly to the Municipal Secretary.

Contact details shown

Address:
Municipal Office, Pala
Kottayam District, Kerala – 686575

Phone: 04822-212328
Email: secretarypala@gmail.com
STD Code: 04822
Pin Code: 686575

PALA secretarypala@gmail.com 04822-212328

PALA MUNICIPALITY

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